Hello everyone, I'll try to explain as clearly as I can remember the situation. I was able to log into the account a few days ago and logged it out inorder to get domain administrator rights to install an update. When I logged out of the admin account I could not log into the user account. I believe, though I'm not sure, that the user account was on a workgroup instead of the domain, so when I logged into the domain it switched the whole computer over to the domain so it prevented me from getting into the local workgroup account. I switched out of the domain and back to a workgroup and I was able to log back into it using the "other user" icon at login. We again had to get admin rights for another upgrade, we repeated the process, but now the other user icon is not showing. The user directory is under C:\Users\ but it does not show up under the netplwiz advanced settings. There are 7 folders under C:\Users\ one is "public" and only 5 in the netplwiz. Since the "other users" icon is missing I can't even try to log in to the account.

Hi, First, I would like to advise you that you needn’t log out when you are asked the administrator rights. If you open the UAC it will ask you the administrator’s account. When you add the computer to a domain, the local account would not display on logon screen. If you want to switch to them. Please press Ctrl+Alt+Del hit Switch User. Then you will find the Other User icon.